Frequently Asked Question

Frequently Asked Questions (FAQ) – Payment, Orders & Tracking

❓ What important information do I need to know about payment?

For your security, your billing name and address must match the information on the credit card used for payment.
⚠️ We reserve the right to cancel any order that does not meet these security requirements.

❓ What payment methods do you accept?

We accept the following payment methods:

  • Debit & Credit Cards (Visa, MasterCard, American Express, Discover)

  • PayPal

  • Amazon Pay

  • Apple Pay

All transactions are processed in USD at the current exchange rate.

❓ Is checkout safe and secure?

Yes ✅ Our checkout process uses SSL encryption and trusted payment gateways. Your personal and payment information is secure.

❓ Will I be charged in USD or my local currency?

All orders are processed in USD.
Your bank or card provider may convert the amount into your local currency at the current exchange rate.

❓ Will I receive an order confirmation?

Yes ✅ Every customer receives a confirmation email with an order number immediately after purchase.

  • If you do not receive it within 10 minutes, please check your Spam/Junk folder.

  • If you still cannot find it, contact us for assistance.

❓ How can I check the status of my order?

  • Log in to your account on our website and go to “My Account” to view order status.

  • You will also receive email updates when your order ships.

❓ When will I receive my tracking number?

A tracking number will be emailed to you once your order has shipped.
You can click the tracking link in the email at any time to check your package status.

❓ How do I track my package?

Use the tracking number provided in your shipping email and check directly on the carrier’s website:

If you need assistance, feel free to contact us.

❓ I ordered multiple items but only received one. Why?

We carefully record photo evidence of every package during the packing process, so you can clearly see all the items included in your order.

If you believe an item was shipped incorrectly or missing, please contact us immediately with your order number. Our team will review the packing records and resolve the issue as soon as possible.

❓ Do you ship internationally?

Yes 🌎 We ship worldwide.

  • From USA warehouse (Georgia)

  • From China warehouse

❓ How long does delivery take?

  • International Orders: approx. 5–15 business days depends on shipping options

❓ Will I receive a confirmation number after placing my order?

Yes ✅ All customers will receive an order number by email immediately after checkout.

 

❓ How can I contact your store?

  • 📩 Via our [Contact Page] on the website

  • 💬 Through online chat (if available)

  • 📧 Email us at dropshipee@gmail.com