Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

 

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at wholesalla99@gmail.com.

 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at wholesalla99@gmail.com and we will send your the address .

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping 
To return your product, you should mail your product to the address we emailed you.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item , you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

 

Shipping, Return & Refund Policies

Please read carefully before placing your order. By placing an order, you are deemed to have agreed to and accepted all our shipping, return, and refund terms.

Important: These policies apply only to online retail orders.
For bulk wholesale or private label orders, please follow the terms specified in your invoice and/or contract.


📦 Shipping Options & Policies

We ship from our Georgia, USA warehouse through trusted carriers.

USA Domestic Shipping

  • USPS Standard Shipping: approx. 5-7 business days

  • USPS Priority Shipping: approx. 3-5 business days

  • FedEx / UPS Ground Shipping: approx. 1–6 business days

  • FedEx / UPS 2-Day Shipping: approx. 2 business days

  • FedEx / UPS 1-Day Shipping: approx. 1 business day

  • FedEx / UPS Signature Required Shipping: approx. 2–6 business days

International Shipping (Europe, Canada, Australia, etc.)

  • USPS Standard International Shipping: approx. 2–3 weeks for packages under 1 lb

  • FedEx / UPS International Shipping: approx. 1 week

⏳ Processing time: Orders are processed and shipped within 48 business hours.
Processing time is not included in carrier transit times.

⚠️ Transit times are estimated only and not guaranteed. Once a package is handed over to the carrier, delivery speed is beyond our control.

🚫 Shipping Delays & Lost Packages

  • If a package shows no tracking updates for 20+ business days or if the carrier confirms it is lost, we will fully refund your order and shipping fee.

  • We are not liable for any financial loss, business loss, or inconvenience caused by shipping delays, product damage in transit, or missing items.

  • For international shipments: if products are damaged or missing, we will refund affected items and partial shipping fees but will not reship.

  • Customers with repeated package loss may be restricted to Signature Required Shipping or have future orders cancelled.

🔄 Returns & Exchanges

We accept returns and exchanges within 30 days of delivery date if the following conditions are met:

✅ Item is unused, unopened, in original packaging with tags intact
✅ Item is not part of the non-returnable items list (see below)

Non-Returnable / Non-Refundable Items

  • Gift Cards

  • Underwear

  • Cosmetics

  • Clearance Sale Items

  • Used Items

If you receive a damaged, faulty, or wrong item, we will replace it at no cost. Please email us immediately with photos or video proof.

❌ Cancellations

  • Orders can be cancelled only before shipping.

  • Once shipped, orders cannot be cancelled.

  • For delayed shipments, cancellation is not possible during transit.

  • If you wish to cancel after receiving the package, please follow our return policy.

  • Return shipping fees are paid by the buyer unless the product is defective or wrong.

📬 How to Return an Item

  1. Email us at    dropshipee@gmail.com with:

    • Your order number

    • List of items you wish to return

    • Photos of the items (to confirm unused condition or defect)

  2. Once approved, we will send you the return shipping address (or prepaid label if the item is faulty/defective).

  3. Carefully pack the items to avoid damage during return transit.

    • Buyer is responsible for damage or loss during return shipping.

  4. Send the package back within 30 days of delivery date and email us the tracking number.

💳 Refund Processing

  • Refunds are issued 1–5 business days after receiving and inspecting returned items.

  • Refunds are processed to the original payment method.

  • Bank/card refund posting times vary (typically 1–5 business days).

📌 Special Notes for Eyelash Products

  • For lash trays, only up to 3 lines may be tested for quality check.
    Using more than 3 lines makes the tray non-returnable.

  • First-time buyers may receive a free tray for testing. Free trays are non-refundable.

📞 Contact Us

For all return, refund, and shipping inquiries, please contact us:
📧 Email:  dropshipee@gmail.com